Possible fixes for Genshin Impact crashing on mobile devices

With the release of Genshin Impact's newest region, many players must be struggling to run the game properly. This can happen because of several factors related to storage, the device's capability, and unnecessary resources, among others.

With every new update, the action RPG's size grows significantly owing to the new content (quests, characters, regions, NPCs). Naturally, not all devices are capable enough to run high-end games with so many elements.

That said, this article will list some measures to stop Genshin Impact from crashing on mobile devices.

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How to run Genshin Impact mobile smoothly

Before looking at the solutions, it is important for readers to know the minimum specifications to run miHoYo's gacha game on mobile:

• Arm v8a 64-bit device
• Memory: 3 GB and above
• Supported system: Android 7.0 or above
• Storage: Reserve over 15 GB to 25 GB of space

It is worth noting that these are the minimum requirements from September 2020. To run the game 'smoothly', the device should have over 4GB RAM and the latest Android version.

If Genshin still doesn't run well and keeps crashing, here are some solutions:

1) Clear game's cache and data

The most basic yet useful way to stop Genshin Impact from crashing is by clearing the app's cache and data:

• Tap on Settings
• Choose Apps and Notifications
• Go to 'All Apps'
• Tap on Genshin Impact
• Choose 'Storage and Cache'
• Clear Storage and Clear Cache

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2) Run the game with minimum graphics settings

Apps usually crash on mobile when they're run on settings that the device cannot handle. Hence, it is better to run them at the lowest graphics settings.

The game might not look the best, but at least it will run smoothly:

• Launch the game
• Go to Menu > Settings > Graphics
• Change graphics to lowest and decrease the desired FPS rate as well.

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3) Delete unused voice packs

As mentioned, storage is always a massive problem for mobile users. A majority of devices are unable to run the game because it takes up too much space.

A way to reduce the storage usage is by deleting the unwanted audio packs:

• Launch the game
• Go to Paimon Menu > Settings > Language.
• In the Language section, choose 'Manage Voice-Over Files'

Manage voice-packs option in in-game settings (Image via miHoYo)

The menu will reveal all the voice packs (Korean, Chinese, Japanese, English). Players can choose the ones they want and delete the rest. Each voice pack takes up around 4-5 GB of data, and uninstalling the unwanted ones can help in clearing a lot of space.

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4) Check the file integrity

Check the file integrity option on the loading screen (Image via miHoYo)

Before loading Genshin Impact, players can choose the file integrity option and check the status of the files. Doing so might detect some errors, and the client shall fix them.

If none of these methods work, players can try re-installing Genshin Impact from scratch after carefully noting their login credentials.

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