How to get refund on XDefiant Ultimate Founder's Pack

Ubisoft has assured players that they will receive a refund on the XDefiant Ultimate Founder's Pack due to the title's upcoming shutdown on June 3, 2025. In a recent statement, the developer explained that the game's slower-than-expected growth in the market led to this decision. Players who have already bought this edition of the shooter will be fully refunded within a few weeks.

This article provides guidance on how to request a refund for the Ultimate Founder's Pack.

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Steps to get a refund on XDefiant Ultimate Founder's pack

Before we begin, it's important to note that the XDefiant Founder’s Pack and Founder’s Pack Elite are not eligible for refunds. However, you will be refunded in full for the XDefiant Ultimate Founder's Pack. Your refund will be automatically processed within eight weeks.

Follow the steps outlined below to get your refund:

• Step 1: Visit the Ubisoft Store and sign in to your Ubisoft account.
• Step 2: Select the "My orders" option.
• Step 3: Choose "View order details" to see what you have ordered.
• Step 4: Select "Ask for a refund" and pick a reason.
• Step 5: Hit the "Continue" button.
• Step 6: From the "How would you like to be refunded?" tab, select your preferred refund method and click on the "Confirm" button.

You can ask for a refund on XDefiant Ultimate Founder's pack from Ubisoft stores (Image via Ubisoft)

After completing your request, you will receive a confirmation message stating that the refund for the XDefiant Ultimate Founder's Pack has been processed. Keep in mind that the refund process may take a few weeks, depending on the method you selected. Refunds will be processed through the storefronts where the original purchases were made.

From December 3, 2024, all DLC and VC purchases will be disabled across all storefronts and platforms. However, players who joined the game before this date will still have access to it. All features, including progression, events, rewards, and achievements, will remain available until June 3, 2025.

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