Marvel Rivals developers address false ban issue and provide solutions to affected players

The official Marvel Rivals Discord channel recently received information from the Community Manager, James, about false positive bans on some players. These bans seem to have been made directly by the anti-cheat system and might affect users utilizing compatibility software on unsupported platforms to play the game. This is a major issue and the Discord message was potentially posted to acknowledge this problem and notify that the developers are rolling back the bans.

The anti-cheat system handles most direct bans but can make mistakes and impose unwanted bans by flagging innocent players. This article will highlight the problem and further discuss Marvel Rivals' wrongful bans issue.

Note: Parts of this article are subjective and reflect the author’s opinion.

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Marvel Rivals players face false positive bans

In a recent message on Marvil Rivals' official Discord server, the game’s community manager provided a brief overview of an existing problem with the anti-cheat system. It stated that some of the players may have been kicked out of the game and denied access due to wrongful bans. The team apologized for the inconvenience this caused to all affected users.

The developers have seemingly identified the root cause of this recent issue and hinted toward using compatibility software like CrossOver. Such applications are used in different systems to run programs or software that are not supported in the native environment. The same can also be used to run games like Marvel Rivals on unsupported platforms, like Mac and Linux. The hero shooter running on such software likely triggered the ban response.

The devs will likely fix this problem as soon as possible and release a new patch for the anti-cheat system. They have also compiled a list of users who were falsely banned to provide necessary assistance and complete access to their game accounts.

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How to appeal for wrongful ban in Marvel Rivals

Marvel Rivals, like most online multiplayer titles, has a ban and appeal system. You can use this feature to try to get your account unbanned and recover all of the progress. Contacting the official support team is only one way to do this in Marvel Rivals.

Main Menu list with Customer Support option (Image via NetEase Games)

The best way to contact the official support team is through the game. Open the game, press “Esc,” and click “Customer Support” from the list of options. A new browser screen will pop up with more categories of issues, including the “Appeal Ban” option. You must follow the instructions completely and potentially provide a fair explanation to retrieve a banned account.

Appeal Ban option with other in-game issue categories (Image via NetEase Games)

It is important to note that the devs can choose to discard your appeal for a banned account if there is clear evidence of cheating or other violations. So it is important to avoid using third-party software to gain unfair advantages in-game.

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