Overwatch 2 "purchase failed" error: Possible fixes, reasons, and more

Reports of a "purchase failed" error causing problems when you're making in-game purchases in Overwatch 2 have surfaced. This significant problem has persisted in Season 10 of the game, with earlier occurrences in prior seasons. Players encountering this issue struggle to complete ongoing transactions, which also results in inaccurate Overwatch 2 coin counts in their inventory.

Because of the problem, gamers are unable to buy skins and are receiving a prompt after the failed transaction that goes, "The Purchase Failed. Please try again later." This article will look into the potential causes of this error and explore all possible solutions to fix it.

NOTE: The solutions mentioned below may not produce a favorable result for everyone. However, these options are worth trying until the developers provide a fix.

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Possible reasons for Overwatch 2 "purchase failed" error

Purchase failed. Try again later byu/EmployIndividual2950 inoverwatch2

The "purchase failed" error in Overwatch 2 could stem from issues on either the server or client side, leading to an interruption during the transaction process in the game's item shop.

The Overwatch 2 shop boasts an extensive range of in-game items for players to acquire. However, due to ongoing server congestion — potentially caused by the high volume of global transactions — players may experience delayed responses, leading to purchase processes being disrupted.

Another possible cause of the issue may be a sluggish or unstable internet connection, which can also result in delays during a transaction.

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Potential fixes for Overwatch 2 "purchase failed" error

Purchase failed error in Overwatch 2 (Image via Reegowrath/Blizzard Entertainment)

Here are some fixes that players can implement for the Overwatch 2 "purchase failed" error:

1) Log out and restart Overwatch 2

For players encountering the "purchase failed" error in Overwatch 2, we recommend first logging out of the game and then restarting it. If the issue persists, consider uninstalling and reinstalling the title from your Steam or Battle.net game library.

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2) Ensure stable internet connection

Players must maintain a stable and robust internet connection for a smooth gaming experience. If you're encountering connection issues, it may be due to an unstable network. In case of an internet outage, we recommend reaching out to your internet service provider for assistance.

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3) Send a report to the technical team of Overwatch 2

If the aforementioned solutions have not resolved your issue, please feel free to get in touch with the Overwatch 2 technical support team. The Blizzard development team is tirelessly dedicated to identifying and addressing any problems or bugs within the game.

Reporting a problem also helps them improve the game; the Overwatch support team will ensure that players are satisfied. Before sending in a report, though, one should first verify that the issue isn't on their end.

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These are some potential fixes for the Overwatch 2 "purchase failed" error. Those still having the issue might want to visit this game's forums for further help.

For more Overwatch 2 news and guides, click on these articles below:

• How to claim free Xbox Game Pass skins in Overwatch 2
• How to play and all maps Overwatch 2 Mirrorwatch mode
• Season 10 roadmap
• Season 10 patch notes
• All Hero changes in Season 10
• OWCS Twitch drops