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ChatGPT's advanced language generation model is an exceptional tool to boost AI's (artificial intelligence) overall growth in fields like customer support. While there are other ready-made options to opt for, one can always make their very own client support chatbot by integrating ChatGPT with WhatsApp. This software combination easily holds the potential to maximize efficiency in the customer support field by engaging the customers in a friendly and helpful manner.
For those who are new to the world of AI, GPT-4 can be an extremely helpful tool to develop their very own chatbot on a commonly used chat platform like WhatsApp. This article will describe a few easy steps to use ChatGPT to streamline customer support with WhatsApp.
Creating a chatbot with ChatGPT to support WhatsApp and more for customer support
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One of the most crucial decisions one has to make while applying the GPT-4 engine to help out the customer is how to engage them in a platform like WhatsApp. That being said, ChatGPT allows one to make their very own chatbot.
Using WhatsApp Business API and its resources to get started with the bot
Using WhatsApp's official business API is crucial when it comes to making a chatbot that is capable of sending mass messages to customers. To get access to the API, here's what you need to do:
- Head to the 360 Dialog website and enter all the required details regarding your business and product.
- The website will redirect you to Facebook and ask you to connect your Facebook Business account. Make sure you have one.
- To register your business with the 360 Dialog, you must have a Meta and WhatsApp business account. These can be made through the official websites of the respective platforms.
- Once you have a WhatsApp Business profile, verify your number.
- Fill in the rest of the information in the API tab to access the WhatsApp Business API.
- After the API process is complete, the website will generate and provide you with an API key, make sure to save it and avoid sharing it.
Using an OpenAI account and connecting it with WhatsApp API
Create an OpenAI (ChatGPT) account and acquire the API to help you out with the making of the bot. This can be done by heading to the official OpenAI website as you create your account.
After completing your account, navigate to the top-right section of the page and click on your profile to acquire the API key. You can also generate a new one from the same tab.
Once you have acquired the API key, you can now integrate OpenAI (GPT-3)'s chatbot with WhatsApp using Python's virtual environment by using the commands 'Python -m venv' in Microsoft's Visual Studio Code or any other code editor. Before integrating, make sure you have the necessary '.env' files downloaded.
How should the ChatGPT bot work with customers?
- It should be friendly: Start working on a friendly chatbot using ChatGPT and make it automate messages in WhatsApp. You can start by asking GPT-4 simple questions about the 'Intents' of the bot while programming it with the help of ChatGPT.
- It should be available 24/7: Make sure the bot is available 24/7 on WhatsApp. A customer should be able to reach out and successfully get an answer from the bot regarding their query. It is mandatory to keep your customers happy.
- It should have basic marketing features: Make the bot advertise your products or services often. There are many prompts and codes available that the GPT-4 engine can offer to make this process better and more efficient.
- It must be multi-lingual: Make your ChatGPT bot multi-lingual. This will ensure that customers from all around the globe will get exceptional treatment as there will be no language barrier to your support.
The aforementioned tips are for all aspiring entrepreneurs and business minds who are looking forward to helping their customers out with their endeavors. One can put in further improvements to the chatbot by using advanced programming as well. Once you understand how to manipulate GPT-4, you can easily customize and build a chatbot to your liking.
