Zenless Zone Zero stuck on Black Screen: Possible fixes and more

Players are impressed by Zenless Zone Zero, from its character design and environment to the action sequences. Although the latest ARPG title from HoYoverse doesn’t need top-tier hardware to run smoothly, issues like getting stuck on the loading screen or even facing a persistent black screen are occurring.

In this guide, we will talk about these issues and how you can fix them.

Note: The solutions provided herein are not guaranteed to work for everyone.

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Possible reasons behind the error

Potential reasons behind ZZZ not loading properly (Image via HoYoverse)

Zenless Zone Zero is optimized to run on various devices, including those with less powerful specifications. But other reasons might affect performance and cause errors. Any of the following can cause the black screen issue.

• Unstable internet
• Server overload
• Device performance
• Software issues
• Corrupt game files

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How to fix Zenless Zone Zero Stuck on a black screen?

Black screen issue in the latest ARPG (Image via HoYoverse)

Below are some tips you can try to overcome the problem.

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Check your internet connection

Make sure your Wi-Fi or mobile data is stable. Try moving close to your router or restarting it for better connectivity. If you're using a desktop or laptop, switch to a wired connection for improved performance.

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Look for updates

Games often encounter issues if it isn’t running on optimized software. Irrespective of the device you're using, ensure the OS is updated to the latest version. On PCs, check for drivers to help the game run smoothly.

Keep your eyes open for patches and fledged updates released by the game's developers for a hassle-free experience.

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Verify game files

Most modern games require additional data to run. A single corrupted file can trigger several errors. To verify the files, head to the source from where you downloaded the game.

For example, on the Epic Games store, find Zenless Zone Zero and then click the three dots at the bottom right corner of the tile. From the menu, select Manage. This will open up a new window. Look for Verify Files and click on it. Wait for a bit. The launcher will check and replace any missing or corrupted files.

If you're using a handheld device, navigate to the options or settings menu in the game.

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Close background apps

As mentioned above, Zenless Zone Zero can run on many devices, from entry-level to high-end. However, some background applications consume many of the devices' resources, leaving no power to run the game. Check and close all the unnecessary tasks to get a smooth and lag-free experience.

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Try these methods if you face an issue of a black screen or getting stuck at loading while playing Zenless Zone Zero.

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