The way that Frontier Airlines responded to the incident involving Khabib Nurmagomedov when the UFC legend boarded their aircraft has not been warmly received by internet users.
Some criticized the airline for its subpar customer service, while others called for tough measures to be taken against the individual who was responsible for the entire incident. For context, Nurmagomedov was ejected from the airplane following a dispute with an airline employee over his seating arrangement.
The Dagestani fighter then took to X to explain that the individual had treated him in an extremely impolite manner. He questioned whether the incident was influenced by national or racial bias and stated that the officials should treat the passengers with respect.
In response, Frontier Airlines asserted that the entire incident is being investigated:
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''We are aware of the incident and are investigating.''
Fans soon rushed to the comments section to share their reactions.
One fan wrote:
''What rude attitude! Is this your customer service? Courtesy? Apology? Basic manners? Proper way of addressing a complainant? Why are you throwing a tight-lipped fit? So your horrible staff is completely in line with the cr*ppy admin and SOPs: sh*te operating protocols. Smh.''
Another one stated:
''If there is no follow up with someone being fired, your company doesn’t believe in accountability.''
Other fans wrote:
''We await the results and follow-up actions of your investigation. Its not about who it happened to. Its about how your staff treat customers. So far... shamefully''
''Being ‘aware of the incident’ is not enough when it comes to potential racial profiling. This is a serious matter, and customers deserve transparency, accountability, and concrete actions to ensure this doesn’t happen again. Your crew represents your brand, make sure they reflect the values of fairness and respect.''
Check out more reactions below:
Javier Mendez reacts to Khabib Nurmagomedov’s removal from airplane
Many people, including MMA coach Javier Mendez, have expressed strong feelings in response to Khabib Nurmagomedov's ejection from an airplane due to issues regarding his seating arrangement.
Mendez accused the airline staff of racially stereotyping Nurmagomedov in a recent interview with Submission Radio. He said:
''I would think Khabib didn't think much of it but the whole world is thinking a lot of it because they racially profiled him 1 million percent. There's no way. you can look at that video, see what they were saying, [and] he was asking the correct questions... They racial profiled him because he was wearing a hoodie and they were uncomfortable with him wearing a hoodie.''
Check out Javier Mendez's comments below (2:12):