#4 Not explaining the major changes made to two matches
WWE was forced to make a lot of improvisations at the last minute due to the coronavirus pandemic. This included the removal of superstars such as Andrade (who supposedly has an injury), Rey Mysterio, Dana Brooke, The Miz, and most notably - Roman Reigns.
The two big questions were about Braun Strowman replacing Roman Reigns and the SmackDown tag titles match becoming a triple threat match with only three competitors. The Miz being removed meant that The Usos and The New Day could only have one member participating, which meant that the match turned out to be a Triple Threat ladder match between John Morrison, Kofi Kingston, and Jimmy Uso.
A former WWE writer just went after JBL for his comments HERE
WWE was criticized for not explaining why Braun Strowman was in the Universal title match and why the tag team match became a triple threat singles match. This was something that confused a lot of fans - especially those who don't actively follow the WWE rumor mill.