Diablo 4 Error Code 75: Potential fixes for "There was a problem authenticating your account" error

Modified Aug 13, 2024 16:58 IST

All possible fixes for diablo 4 error code 75 explored. — All possible fixes for diablo 4 error code 75 explored (Image via Blizzard Entertainment)

Error Code 75 is one of the oldest issues in Diablo 4, having bothered players since its beta days. The dreaded "problem authenticating your account" error has resurfaced following the introduction of Diablo 4 Season 5, and many on PC and Xbox are eager to troubleshoot it.

In this guide, we will go over the reasons and possible fixes for Diablo 4 Error Code 75, otherwise known as the "problem authenticating account" error.

What is Diablo 4 Error Code 75?

The error can happen on Xbox and PC (Image via Blizzard Entertainment)

Diablo 4 Error Code 75 can appear when you attempt to launch the game from any platform. It will be accompanied by a dialogue box saying "There was a problem authenticating your account," and force the game process to terminate.

Generally, it is associated with an out-of-date game client. This is why it can happen on PC or Xbox, with patches or hotfixes triggering the issue.

Also Read: Diablo 4 Season 5 Battle Pass rewards

How to potentially fix Diablo 4 Error Code 75?

If you are getting Error Code 75, your Diablo 4 version is most likely not up-to-date. As an always-online ARPG, Diablo 4 will auto-update itself whenever a new stable build is available. However, version mismatches can still occur due to several reasons.

Here are some possible fixes for Diablo 4 Error Code 75.

Diablo 4 Error Code 75 fix for Xbox client

Diablo 4 is on Xbox Game Pass now, leading many players to try it out. If you are facing Error Code 75 on Xbox after installing Diablo 4 Season 4, simply restart your console.

The problem might be due to a connectivity issue or a bug where a new update has not been identified by your console. Restarting it reportedly fixes this problem in most cases.

Diablo 4 Error Code 75: Potential fixes for PC users

Manually checking for Diablo 4 update on Battle.net (Image via Blizzard Entertainment)

Since the error implies an outdated game client, a potential fix is to simply update your game.

If your game does not auto-update on Battle.Net, you can manually check for Diablo 4 updates by following these steps:

Select Diablo 4 on Battle.Net launcher.
Click the 'settings' icon next to the big 'play' button.
Select 'check for updates' from the menu.

If this doesn't fix the 'problem authenticating your account' error in Diablo 4 Season 4, you should verify game file integrity. This can be done using the 'Scan and Repair' option from the same menu on Battle.Net.

This concludes our guide on troubleshooting Diablo 4 Error Code 75. Explore other Diablo 4 season 5 stories:

Edited by Sambit Pal